SHIPPING INSURANCE INCLUDED
Orders have shipping insurance included, the cost of which is carried by Coserty.com. This guarantees that your order arrives in perfect condition. In case of loss, Coserty.com will send you a new shipment at no cost to you, having said insurance. If you do not have new merchandise, you will be notified to cancel the order and refund the amount paid if it was already paid by the customer. Once the purchase is made, we will send you an e-mail indicating the shipping information: agency, delivery times, contact telephone numbers... so that your shipment is guaranteed, you can also access the tracking of your package online. We will confirm all this once you have made the purchase.
Note: We are not responsible for delays caused by external factors that may arise, such as snowfall that hinders the journey , strike in the transport sector, poor channeling of the shipment by the agency, any failure that the agency may have when allocating the shipment, theft of the merchandise on the way, delays due to a puncture in the delivery car,... These are some examples. In any case, we will work so that the package can reach you as soon as possible, in case of delays like these or similar ones.
Consumer right of withdrawal (return)
When you receive the purchase in the specified delivery address. The buyer will have a period of fourteen (14) calendar days to return the order, in accordance with the provisions of Law 7/1996 on Retail Trade.
No returns will be accepted after 14 calendar days from receipt of the order.
The processing of returns will be managed by phone or email firstname.lastname@example.org.
Shipping costs will not be reimbursed. Likewise, the collection costs will be paid by the buyer.
In case of return, the item will be exchanged once the incident has been verified, within a maximum period of thirty days, and provided that it has been verified. the condition of the returned merchandise. When the buyer exercises the right of withdrawal, he must deliver the returned product in perfect condition, closed and with its original packaging.
- The return can not take place in any case if the products were manifestly object of use, with the exception of products with a manufacturing defect. They must be returned in their original packaging and in perfect condition.
- No returns will be accepted that are not accompanied by the original invoice or purchase ticket from Coserty.com
- The buyer You must send the product or products back to our facilities at Calle Almería 16, El Parador de las Hortichuelas 04720 (Almería).
Incidents with transport
In the event that the customer receives the product in poor condition due to transport, it will be replaced within a maximum of 5 business days, unless said product is out of stock.
For this, it is essential to notify the delivery person at the time of delivery that the package has signs of poor condition and to record this when receiving it.
On the other hand, it is necessary that images of the package before opening it where the carrier´s label and damage can be clearly seen, as well as images of the packaging and the product once opened within a period of 24 hours are sent to our email .
If the return is requested due to a poor condition of the product, the transportation of the same will be borne by Coserty.com Once the product or products are received, the money will be returned through transfer banking or it will be replaced by other products if the client prefers it. The bank transfer will be made within a period of no more than 7 days after receiving the item or items to be returned.
In no case will the purchase amount be paid, until the perfect condition of the merchandise is verified .
Exclusion of the right of withdrawal
There is no right of withdrawal, among other things, in the case of contracts for:
- The supply of sealed goods that have been unsealed after delivery and, therefore, are not suitable for return for reasons of health protection or hygiene.
- No returns will be accepted of articles of Wigs, Hairpieces, Extensions, nor of those products made according to consumer specifications.
The contractual guarantee offered is the one usually granted by the supplier in accordance with the terms of Law 23/2003, of July 10, on Guarantees in the Sale of Consumer Goods, and ROYAL LEGISLATIVE DECREE 1/2007 , of November 16, which approves the consolidated text of the General Law for the Defense of Consumers and Users and other complementary laws. which recognizes the consumer´s right to repair the good, to replace it, to reduce the price and to terminate the contract, procedures that will be free for the consumer.
The guarantee will lose its validity in case of external defects or deterioration. The consumer must inform the seller of the lack of conformity within two months of becoming aware of it.
Coserty.com also offers an invoice purchase with the official guarantee of hair straighteners, dryers, curling irons and hair clippers, ranging from 6 to 24 months depending on the manufacturer. The proof for the guarantee will be the purchase receipt or invoice itself, where the purchase date is indicated.
The procedure to follow in case of breakage of hair straighteners, dryers, tongs or hair clippers is as follows:
- Call the telephone number 950 58 47 65 (service telephone to the client of coserty.com) or by mail to email@example.com.
- In case you have the article any defect or failure, we will proceed immediately to process your guarantee.
- We will pick up the item at the same address where it was sent when you placed the order.
- Once we have the item, it will will go to the technical service of the brand itself. They will repair it within a period that we cannot determine as it depends on the problem in question. That is why the delivery time of the article will be determined by the corresponding technical service.
- Once the article has been repaired, we will proceed to deliver it in 24/48 hours.
We will be at your disposal for any information as follows:
Customer service hours:
· From Monday to Friday from 9:30 a.m. to 2:00 p.m. and from 4:00 p.m. to 7:00 p.m.
Saturdays from 10:00 a.m. to 1:00 p.m.
Phones: 950 58 47 65 - 690 98 67 11