Take a look at the frequently asked questions already resolved or send your query to our Customer Service department.

Who is behind Coserty Global S.L.?

Coserty Global S.L. is an online store of professional hairdressing and cosmetic products, located at C/ Almería 16, El Parador de las Hortichuelas 04720 (Almería).

How to check the status of my order?

You can see the status of your order by accessing my account and also in the url address of Correos Express or GLS that we will indicate when the order leaves the warehouse. In any case, we will keep you informed in detail of the process: Once the purchase is made, you will receive a confirmation email, when the shipment leaves the warehouse, in case the carrier does not find you at home, they will send you an SMS notifying you, and another SMS or a notice in the mailbox, to arrange a delivery time, you can also manage the delivery of your order from the Correos Express or GLS tracking website.

I have an account, but I forgot my password, how can I recover it?

If you can´t remember your password when you log in, you´ll see a text that says: I forgot my password.

It´s been 48 hours since I made the purchase and I still haven´t received my order. What´s wrong?

Shouldn´t happen, but some mistake on our part (we try, but we´re not perfect) or extraordinary circumstances may have caused a problem with your order. If you contact us through any of the means we offer, we will try to resolve the issue as quickly as possible. Of course, do not forget that we always talk about two working days for delivery. This means that, for example, an order placed on a Friday will never be received before the following Monday.

(*) Sometimes a specific product may have a longer delivery time. In this case, we indicate it on the product page itself, just above the "Buy" button.

How are the orders sent? What happens if the carrier arrives and I´m not home?

Orders placed before 4:00 p.m. leave the warehouse that same day in the afternoon, arriving the next business day to the recipient. Those made after 4:00 p.m., leave the next business day.

If the carrier does not find you at home, they send you an SMS or leave a notice in the mailbox with a number that you have to call to arrange a new delivery time, or agree that you yourself will pick it up at the nearest Correos Express or GLS delegation.

It is for a gift. Does the package contain an invoice or paper with the price of the items?

The package we send contains a delivery note that describes the items shipped, we also send the copy of the order by email to the person placing the order.

A few days after the order confirmation you will receive the invoice purchase at the email address provided in your registration.

If a product is not in stock, can I reserve it?

We do not charge for products that are not in stock.

What methods of payment do we accept?

We accept payment by bank transfer, credit card, Bizum cash on delivery and PayPal.

I need the invoice and I can´t find it, how do I get it?

Send us an email to pedidos@coserty.com indicating the order number and your tax information. We will send it to you by email within 24 hours.

Do you ship outside of Spain?

Yes, we ship orders to all the countries of the European Union and some destinations outside of it.

How much are the shipping costs?

Regardless of the number of items you buy, the shipping costs are:

€3.95 (VAT included) with "Home delivery" in the Peninsula, for the Balearic Islands the price will be 5 €95. (Other destinations consult the page "shipping costs" available on our website).

Do you offer discount codes? Where do I find them?

Yes, from time to time we offer offers, discounts and free products in the form of coupons. They can be general, only for our registered customers, or for those who follow us on our social networks.

You can also sign up for our newsletter to receive our promotions and discount coupons.

Important : Unless otherwise indicated, the discount codes affect the total order, excluding shipping costs.

You can find them on the banners of our store or on our social networks..

I have a discount code, how do I apply it?

When you go to finalize the order you will see that, under the heading "Discount Codes", an option appears to include it.

I have received incorrect or damaged items, what do I do?

Contact us and we will proceed to send you the correct item within 48 hours. You will have to have the incorrect product prepared and packaged to deliver it to the courier who will bring you the new item. We assume the shipping costs.

Important: Do not forget to include the invoice that we sent you by email in the package.

I want to return an item without giving further explanations, what do I do?

You can do it without problems, but keep in mind that:

- You have 14 days to notify that you want to return it.

- The product and its packaging must be in perfect condition .

- The shipping costs in this case will be paid by the buyer, as well as the shipping costs previously paid for the shipment of the package will not be refunded.

If these conditions, contact us and we will explain the process to follow. In reality you will have to do very little; just print the "return delivery note" that we will send you by email, put it in a package with the product and all its accessories, just as it arrived, pack it in a well-protected box or opaque envelope. You can make the shipment at any of the Post Offices or any other transport agency that you have close to home.

If I return an item, do I have to pay shipping costs again?

- If you return the item because you made a mistake when buying it or similar, the shipping costs would have to be paid by you.

- If the cause of the return is our error when sending the item or by use of a guarantee shipping costs are assumed by us.

I want to return an item, but I don´t have the original packaging (it´s broken, or I´ve thrown it away)

In this case, you can only return it if the product is under warranty and can be changed or fixed.

Can I contact you in the Real World?

Yes, we have a store at C/ Almería 16, El Parador de las Hortichuelas 04720 (Almería) where you can pick up your order.

Phones: 950 58 47 65 or 690 98 67 11 . Business hours

Email: pedidos@coserty.com

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